Returns & Right of Withdrawal

We want you to be completely satisfied with your purchase. In addition to your statutory rights, we therefore offer a 100-day voluntary return policy.

100-Day Return Policy

You may return your order within 100 days of receiving the product.

To be eligible for a return after the statutory withdrawal period, the product must be returned in its original condition, without damage or excessive signs of use, and with all accessories and components included. We recommend returning the product in its original packaging whenever possible.

To initiate a return, please contact us through the contact details provided on our website. Please include your order number and the reason for your return so that we can provide you with the appropriate return instructions.

Unless the product is defective, damaged upon arrival, or you received the wrong item, the customer is responsible for the direct cost of returning the product.

Once we have received and inspected your return, we will notify you of the status of your refund. If the return is approved, the refund will be issued to the original payment method.

Statutory Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction where a statutory right of withdrawal applies, you have the right to withdraw from your purchase within 14 days without giving any reason.

For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by email or through the contact options provided on our website.

Following a valid withdrawal, the goods must be returned in accordance with the applicable statutory requirements.

Your statutory rights, including your statutory right of withdrawal and your rights in relation to defective or non-conforming goods, are not limited or affected by our voluntary 100-day return policy.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and provide your order number together with photos or other relevant information.

We will review the issue and provide an appropriate solution in accordance with applicable law.

Exceptions

Certain products may be excluded from the statutory right of withdrawal or from our voluntary return policy where permitted by applicable law, including certain personalized, custom-made, perishable, or sealed hygiene products where the seal has been removed.

This 100-day return policy is provided voluntarily and does not restrict any mandatory consumer rights available to you under applicable law.